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Upshift Cycles San Jose Returns Policy


We are committed to your satisfaction and we want to earn your business. If there’s a problem with something you purchased from us, you can bring it to our store.

Returned merchandise that appears used may be subject to a restocking fee. Labour fees are not refundable. If at any time you are dissatisfied with the service we performed for you, we welcome the opportunity to make it right for you, so please let us know if you're having a problem!

We know that a bicycle purchase can represent a significant investment and we are committed to spending time with you in order to put you on the right bike for you and your needs. Complete bike purchases and custom builds are not returnable. If you are not satisfied with your purchase, please call or come in and speak to a manager.